Returns & Exchanges
At ShopZaza, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't a perfect fit, we are here to help you find the style you deserve.
Initiate Your Request
Log into your ShopZaza account and navigate to your order history to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided in your confirmation email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
Once our quality team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing