Frequently Asked Questions
Everything you need to know about shopping with ShopZaza.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different styles.
Which payment methods do you accept?
ShopZaza accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I track my order once it has shipped?
Yes! As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers to minimize our environmental footprint.